Privacy Policy

Updated on January 5, 2024

Welcome to the Quantum^TM Alternative Dispute Resolution website, mobile app, and related sites and digital and online services (“Quantum ADR Site,” the “Site,” or “Sites”), an online e-commerce, information, and communications service provided by Quantum ADR and all affiliates (“Quantum ADR” or “We” or “Us”).

We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. In addition to this privacy policy (“Privacy Policy”), users of the Quantum ADR Site should consult the Quantum ADR Site Terms of Use as well as any product-specific terms and conditions that apply.  This Privacy Policy applies to all Sites where it is posted. 

What information we collect

Information you give us: We respect the right to privacy of all visitors to the Quantum ADR Sites. We receive and store some information that you enter on our Sites or that you provide to us through the Sites in any other way.

The information we collect or that you provide on or through our Sites or by using our services includes:

• Data that may personally identify you, including your name, postal address, billing address, shipping address, e-mail address, home, work and mobile telephone numbers, age, date of birth, social security number, insurance policy number, physical characteristics that may personally identify you, sexual orientation, IP address, bank account number, credit or debit card number (for payment purposes only), national origin, ancestry, veteran or military status, medical conditions, race, citizenship, information about any physical or mental disabilities you may have, information related to your religious or philosophical beliefs, political opinions, information regarding your gender at birth and how you currently express your gender identity, information related to your sex life, such as pregnancy, child birth and related medical conditions, any history of criminal convictions, biometric information (such as fingerprints, exercise data, psychological characteristics, face prints, gait patterns, genetics, behavioral characteristics, voice, sleep data, and iris/retina scans), and genetic information (including familial genetic information) (collectively, “Personal Data”);
• Information that you provide by filling in forms on our Sites, such as appointment request forms or product ordering forms. It also includes information you provide when you register to use our Sites, purchase products, or use services available through the Sites or facilities. We may also ask you for information when you report a problem with our Sites. Some forms collect sensitive information, such as health information, necessary for us to provide our services to you;
• Records and copies of your correspondence (including email addresses), if you contact us;
• Your responses to surveys that we might ask you to complete for research, development, and marketing purposes; and
• Details of transactions you carry out through our Sites and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Sites.

You also may provide information to be published or displayed (hereinafter, “Posted”) on public areas of the Sites or transmitted to other users of the Sites or third parties (collectively, “User Contributions”). Your User Contributions are Posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Sites with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information we collect automatically: We collect information about you automatically as you navigate through or use our Sites. Information collected automatically may include usage details, IP addresses, session replay and recording technology (recording your movements, clicks, etc. on our Sites), and information collected through cookies, web beacons, pixels tags, and other tracking technologies. As you navigate through and interact with our Sites, we may use automatic data collection technologies (such as session replay and tracking technologies referred to above) to collect certain information about your equipment, browsing actions, and patterns, specifically:

• Usage Details. Details of your visits to our Sites, such as traffic data, location, logs, referring/exit pages, date and time of your visit to or use of our Sites, error information, clickstream data, and other communication data and the resources that you access and use on or in the Sites.
• Device Information. Information about your computer, mobile device, and Internet connection, specifically your IP address, operating system, browser type, and App version information.
• Location Data. Information about your location collected through Geolocation technology. Quantum ADR applications and services that run on mobile devices do not generally use geolocation. However, the Quantum ADR app can collect and use geolocation information only for the limited purpose of facilitating check-in to your scheduled appointment upon arrival. You may disable this functionality on your mobile device by removing permission for the Quantum ADR app to use location services at any time.

The information we collect automatically may include Personal Data or we may maintain or associate information we collect with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Sites and to deliver a better and more personalized service by enabling us to:

• estimate our audience size and usage patterns;
• improve our product and services offering;
• store information about your preferences, allowing us to customize our Sites according to your individual interests; and
• recognize and/or authenticate you when you return to our Sites.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Sites through your computer or mobile device. A cookie is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access or use certain parts of our Sites. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or use our App.
• Pixels and Web Beacons. Pages on our Sites, or our e-mails, may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related Sites statistics (for example, recording the popularity of certain Sites content and verifying system and server integrity). 
• Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our Sites. Google Analytics uses cookies, which are text files placed on your computer, to help our Sites analyze how users use the Sites. You can find out more about how Google uses data when you visit our Sites by visiting “How Google uses information from sites or apps that use our services” (located at https://policies.google.com/technologies/partner-sites). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as https://marketingplatform.google.com/about/.
• Do Not Track Signals. Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals. However, we do not track your online activities on or across third party websites or other online services for any purpose, including advertising, unless you specifically opt-in to a program or campaign that authorizes such tracking.

Email communications, newsletter, and related services

Our Sites provide you with the opportunity to receive communications from us or third parties. For example, you can sign up for a free Quantum ADR email newsletter. You can unsubscribe from this newsletter at any time. You may use the unsubscribe mechanism or link in our marketing emails if you wish to stop receiving marketing emails from us.

Email communications that you send to us via the email links on our Site may be shared with a customer service representative, employee, medical expert, or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. Note, that email communications that you send us via the email links on our Site are not automatically encrypted, and it is possible that unencrypted email communications with us may be accessed or viewed by another internet user while in transit to us.

Surveys

We occasionally survey visitors to our site. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can improve our site. The information may be shared with third parties with whom we have a business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request, or with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential.

How we use the information we collect

In addition to the uses described above, we use the information we collect for things like:

• Optimizing the performance and user experience of our sites;
• Operating, evaluating, and improving our business;
• Fulfilling purchases, orders, and requests for products, services, or information on our e-commerce sites, including the Quantum ADR Store and Quantum ADR Marketplace;
• Processing returns and exchanges from our e-commerce sites, including the Quantum ADR Store and Quantum ADR Marketplace;
• Tracking and confirming online orders from our e-commerce sites, including the Quantum ADR Store and Quantum ADR Marketplace;
• Delivering or installing products;
• Marketing and advertising products and services, including by inferring your interests from your interactions with our websites and newsletters and tailoring advertisements, newsletters, and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online interests;
• Sending you email newsletters;
• Conducting research and analysis;
• Communicating with you about your account, special events, and surveys; and
• Establishing and managing your accounts with us.

We may combine this information with any other information we have about you, including, if you are a Quantum ADR client, any protected health information (“PHI”) we have about you. If we combine this information with your PHI, we will treat all of that information as PHI and will only use or disclose that information accordingly.

Data retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your data by contacting us as provided below. However, we may not be able to honor that request in all instances given the laws and regulations that apply to us. For example, under state and federal law, we may be required to maintain some data that is specific to you and that may identify you. We may also have a legal basis or obligation to maintain information about you to provide services to you or to comply with our professional, legal, and other obligations.

Disclosure of your information

We may share the information we collect about you with third parties who we have engaged to help us provide the Site, as well as the products and services available through our Site. Your Personal Data may be disclosed to affiliates, contractors, service providers, and other third parties we use to support our business and any authorization you have provided. The services provided by these organizations include providing IT and infrastructure support services, advertising, marketing, and payment processing services. Advertising and marketing partners may receive and use your Personal Data to assist us with our advertising and marketing efforts. In each case, we will ensure that these third parties have agreed to safeguard your data. 

We may provide third parties with aggregate statistics about our visitors, traffic patterns, and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain information that personally identifies you unless you have given us permission to share that information.

We may also disclose your Personal Data:

• to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Quantum ADR about our Sites users are among the assets transferred;
• to fulfill the purpose for which you provide it;
• for any other purpose disclosed by us when you provide the information;
• with your consent;
• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to affiliates to market their products or services to you if you have purchased one of our products and if you have not opted out of these disclosures;
• to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Quantum ADR, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices about how we use and disclose your information

Our service providers and advertisers have agreed that they will not collect any personally identifiable information from our Site visitors while using our Sites; however, we do not control the use of cookies provided by other third parties, nor do we manage the information collected by other third parties. These third parties may aggregate the information they collect with information from their other customers for their own purposes and in accordance with their own respective privacy policies.

In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created or you have available mechanisms to provide you with control over your Personal Data:

• Cookie Settings and Advertising. You can set your browser or operating system to refuse all or some cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Sites may then be inaccessible or not function properly.
• Promotional Offers from Quantum ADR. If you do not wish to have your email address used by us to promote our own products and services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from us. This opt-out does not apply to information provided to Quantum ADR as a result of a product purchase or your use of our services. If you wish to opt-out of such sharing, please email us at legal@quantumadr.com
• Disclosure of Your Information to Affiliates. By purchasing our products, you consent to our sharing of your Personal Data with our affiliates for their promotional purposes. If you wish to unsubscribe from such affiliate promotions, you can do so by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from them. If you wish to opt-out of such sharing, please email us at  legal@quantumadr.com
• Targeted Advertising. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative (NAI) websites (https://youradchoices.com/ and https://thenai.org/). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.

Your rights regarding your information and accessing and correcting your information

For non-patient information, you can contact us through the Contact Information below to access and/or find out what information we have about you and to correct that information. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot completely delete your personal information except by also deleting your account with us. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or if we have a legal basis or obligation to maintain it, or if it would cause the information to be incorrect.

Security

We use reasonable security measures to protect the confidentiality of personal information under our control, and we appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The Quantum ADR Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website, such as ordering information including your name, address, and credit card number. That being said, Quantum ADR cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

Users in the European Economic Area (EEA), the United Kingdom, and Switzerland

If you are a resident of the EEA, the United Kingdom, or Switzerland, the following information applies with respect to Personal Data collected through your use of our Site.

Purposes of processing and legal basis for processing: As explained above, we process Personal Data in various ways depending upon your use of the services. We process Personal Data on the following legal bases: (1) with your consent; (2) as necessary to provide the services; (3) to comply with our legal obligations; and (4) as necessary for our legitimate interests in providing the services where those interests do not override your fundamental rights and freedoms related to data privacy.

Transfers: Personal Data we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or processors maintain facilities. We will ensure that transfers of Personal Data to a country or an international organization outside the EEA, the United Kingdom, or Switzerland are subject to appropriate safeguards.

Your rights: You are entitled to the rights under Chapter III of the EU General Data Protection Regulation, the United Kingdom General Data Protection Regulations and Data Protection Act 2018, or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of your Personal Data, which include the right to access and rectify and to request erasure of Personal Data. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you. To exercise these rights, please contact Quantum ADR’s Data Protection Officer at legal@quantumadr.com

Complaints or concerns: You are welcome to raise any complaints or concerns to Quantum ADR by contacting Quantum ADR’s Data Protection Officer at  legal@quantumadr.com. You also have the right to lodge a complaint with a supervisory authority.

Your Privacy Rights

Under certain state and federal laws, you may have additional rights related to your Personal Data. These rights are described in more detail below. To exercise any of these rights, please email us at  legal@quantumadr.com

• You can request to know the following: 

• How we collect and use your Personal Data and why; 

• The categories of Personal Data we have collected and the categories of recipients of your Data; 

• How we received your Personal Data and its source; 

• Our business purpose for using your Personal Data; and 

• How long we use or store your Personal Data or the manner in which we determine relevant retention periods. 

• You have a right to correct inaccurate Personal Data about you. 
• In certain situations, you can request that we erase/delete or stop using your Personal Data. 
• In certain situations you can object to or restrict our use of your Personal Data. 
• You have the right to ask us to export your Personal Data to another third party of your choosing or provide you with a copy of your Personal Data. 
• Where we rely on your consent to process your Personal Data, you can withdraw consent you may have already provided at any time. This will not affect the lawfulness of the processing prior to the withdrawal of your consent. You have the right not to be discriminated against for exercising a privacy right. 
• If you are unsatisfied with our response to your complaint, you have a right to raise questions or complaints with your local data protection authority at any time. 

Notice of Right to Opt-out of Sale/Sharing. California, Colorado, Connecticut, Nevada, Utah, and Virginia law require that we tell you if we sell Personal Data to a third party for monetary or (in California) other valuable consideration. We do not do this. We also do not sell personal information of minors under the age of 16 for monetary or other valuable consideration. 

Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of Personal Data that the business has collected or will collect about the consumer. A sale under Nevada law is the exchange of Personal Data for monetary consideration by the business to a third party for the third party to license or sell the Personal Data to other third parties. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us at legal@quantumadr.com

Exceptions. In some cases, we may not be able to complete your request because an exception exists under applicable law. 

Protecting children's privacy

Our Website and services are not designed for and are not marketed to children under 18. We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe we have your child’s information, please contact us at legal@quantumadr.com. We will delete personal information that we learn is collected from a minor. If we learn we have collected or received personal data from a user under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a user under 18, please contact us at the contact us a legal@quantumadr.com

Links to other websites

Our Sites may link to other websites that have their own privacy policies. Be sure to review the privacy policy on the site you are visiting.

Privacy policy updates

We reserve the right to change this Privacy Policy at any time, and will post any changes as soon as they go into effect. Please refer back to this Policy on a regular basis. Your continued use of the Site serves as your consent to these changes.

Contact information

If you have a question or concern regarding your privacy, please contact Quantum ADR's Privacy Officer using the contact information below:

Quantum ADR Privacy Officer
90 Canal Street
Boston, MA 02114
legal@quantumadr.com